Refund policy

If you are facing a size or style issue or are simply not happy with an item delivered to you, you can register a request to return or exchange it by intimating us within 5 days of delivery. The terms and conditions for a return/exchange request are as follows:

• In case you are returning an item, you will be provided with a credit note that will be valid on our website (only) for 3 months from its date of issuance.
• In case you are exchanging an item, you will have to purchase something that is of equal price value or more.
• The item being returned/exchanged should have its original tags intact and should be unused, unworn and free from any stains and marks whatsoever.
• Exchange is allowed only once.
• An altered item/product is not eligible for a return/exchange request.
• If the item in question has been bought from our sale section or has been discounted for any other reason, then it shall not be eligible for a return/exchange.
• For any customisations, we charge Rs. 250 extra.
• If the item has been customised to your measurements on your request, then it shall not be eligible for a return/exchange.
• The cost of reverse shipping the item back to our warehouse would have to be borne by the customer, and in case of an exchange, we will bear the cost of shipping the new item to the customer.

At Noorana, we currently do not offer returns or exchanges for international orders due to logistical constraints

NOTE: In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent and fail our quality, we will not be able to accept the return or exchange. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can exchange it without any delay.